Huwebes, Mayo 19, 2016

Inventory discussion+

some keywords.. para hindi mo na need makinig ng pagkahaba habang calls :D pero tip ko lng pag d mo magets refresh mo nlng

currently pays 2 - 2.6 ¢ per completed task  
.
"Yes"
-car online
-new or used cars department
-trade in my car
-may i speak internet sales
-buy a car
-type of a car.. exaple "maxda 2017,big truck"
-stock number
-test drive
..
"Not Inventory: service or parts "
-service
-parts
-recall
-key (susi ng kotse)
-oil change
..
"Not inventory: call related to finance or payments of a currently owned car"
-re finance a car
-i bought a car 3 weeks ago. and my bank have a blah blah blah
..
"Not inventory: general conversation or dealer trade "
-tags
-plates
-warranty
-rent/rental department
-just asking for hours/time (gang matapos un lng ang convo)
-vin number
-salesman to salesman convo
-call na d matukoy kung service or inventory pero may appointment
..
"Caller never connected to a live, qualified agent (sa DULO ng call)"
-voicemail
-left on hold
-ok ill give her/him the message
-she's/he's off today can i take your message?
.
.
.
.
note : pag sinbe ng caller "may i speak to salesman? as in salesman lng or sales supervisor.. pde sagot dun yes, not invent or service.. pakinggan mo nlng mabuti.. minsan lng yun

17 komento:

  1. Very informative actually I use this keywords to determine if the call is related to dealership. Nice work

    TumugonBurahin
  2. This is so helpful
    Sana may car wars na naman :)

    TumugonBurahin
  3. if the caller is asking for what time the parts department will open?

    TumugonBurahin
    Mga Tugon
    1. if yun lang po yung tinanong nya hanggang matapos po ang conversation, general conversation lang po yun
      pero may mga tanong pa siyang iba about his/her car, part napo yun nang service :)

      Ihope this could help ;)

      Burahin
  4. pano kung ang caller naghanap ng sevice tapos close yung service?

    TumugonBurahin
  5. sir salamat dito! salamatttttttttttttttttttttttt!

    car wars naman sir :)

    TumugonBurahin
  6. pano po pag nag aask ng email or ng mga details ung agent
    then about travel pinag uusapan

    TumugonBurahin
  7. pano pg ngpaschedule ng appointment

    TumugonBurahin
  8. If the caller asks for collision center or body shop?

    TumugonBurahin
  9. a caller asking about a location?

    TumugonBurahin
  10. Thanks, helpful at informative😇😇😇

    TumugonBurahin