some keywords.. para hindi mo na need makinig ng pagkahaba habang calls :D pero tip ko lng pag d mo magets refresh mo nlng
currently pays 2 - 2.6 ¢ per completed task
."Yes"
-car online
-new or used cars department
-trade in my car
-may i speak internet sales
-buy a car
-type of a car.. exaple "maxda 2017,big truck"
-stock number
-test drive
..
"Not Inventory: service or parts "
-service
-parts
-recall
-key (susi ng kotse)
-oil change
..
"Not inventory: call related to finance or payments of a currently owned car"
-re finance a car
-i bought a car 3 weeks ago. and my bank have a blah blah blah
..
"Not inventory: general conversation or dealer trade "
-tags
-plates
-warranty
-rent/rental department
-just asking for hours/time (gang matapos un lng ang convo)
-vin number
-salesman to salesman convo
-call na d matukoy kung service or inventory pero may appointment
..
"Caller never connected to a live, qualified agent (sa DULO ng call)"
-voicemail
-left on hold
-ok ill give her/him the message
-she's/he's off today can i take your message?
.
.
.
.
note : pag sinbe ng caller "may i speak to salesman? as in salesman lng or sales supervisor.. pde sagot dun yes, not invent or service.. pakinggan mo nlng mabuti.. minsan lng yun
Very informative actually I use this keywords to determine if the call is related to dealership. Nice work
TumugonBurahinThis is so helpful
TumugonBurahinSana may car wars na naman :)
Car Wars naman po..
TumugonBurahinif the caller is asking for what time the parts department will open?
TumugonBurahinif yun lang po yung tinanong nya hanggang matapos po ang conversation, general conversation lang po yun
Burahinpero may mga tanong pa siyang iba about his/her car, part napo yun nang service :)
Ihope this could help ;)
pano kung ang caller naghanap ng sevice tapos close yung service?
TumugonBurahincaller never connected na po yun :)
Burahinokay po thanks
Burahinsir salamat dito! salamatttttttttttttttttttttttt!
TumugonBurahincar wars naman sir :)
pano kung tungkol sa test drive?
TumugonBurahinYES po yun
BurahinNaalis ng may-ari ang komentong ito.
TumugonBurahinpano po pag nag aask ng email or ng mga details ung agent
TumugonBurahinthen about travel pinag uusapan
pano pg ngpaschedule ng appointment
TumugonBurahinIf the caller asks for collision center or body shop?
TumugonBurahina caller asking about a location?
TumugonBurahinThanks, helpful at informative😇😇😇
TumugonBurahin